Answers to commonly asked questions are found on this
page. Should you be unable to find an answer to your
question, feel free to call our company representatives.
I have received an invoice
for the total premium. Can I finance my insurance premium?
I have received a Notice
of Cancellation for Non-Payment. I have remitted the
payment, so why am I receiving this?
I have cancelled my insurance
policy. How long does it take until I receive my refund?
My insurance policy
expires soon, what should I do?
I have received a Notice
of Cancellation, what does it mean?
I plan on renovating
my property. Do I have to notify my insurance carrier?
How do I report a claim?
I have received an invoice for the total premium.
Can I finance my insurance premium?
Insurance premiums can be very costly and sometimes
the insurance carrier will not offer installment options.
However, if your billing is on Agency Bill (which means
that you receive bills from us directly), you can finance
your policy. To finance your insurance premium, fax
back your bill with a note indicating such.
Back to top
I have received a Notice of Cancellation for Non-Payment.
I have remitted the payment, so why am I receiving this?
As an insurance brokerage, we remit the payment to the
carrier once we receive the payment from you. Our Accounting
Department submits the payment when we are billed by
the carrier, however sometimes the carrier will be slow
to send an invoice. If you have made a payment, the
notice of cancellation most probably has been sent because
the payment has not yet made it to the carrier yet.
Contact our Accounting Department for the status of
your account.
Back to top
I have cancelled my insurance policy. How long does
it take until I receive my refund?
When a policy is cancelled, it takes 2-3 weeks to process
the cancellation. Once we receive the cancellation endorsement,
it then takes another 2-3 weeks until we receive the
return premium (refund). Unfortunately, we cannot issue
a refund until we have received the refund from the
carrier.
Back to top
My insurance policy expires soon, what should
I do?
You have a designated account representative that handles
any questions, comments, or needed activity regarding
your account during the policy term. As the policy term
nears its end (at least 1 month prior), the representative
will contact you regarding its renewal.
Back to top
I have received a Notice of Cancellation, what
does it mean?
Notices of Cancellations can be sent out for a variety
of reasons ranging from misrepresentation, underwriting
reasosn, or failure to submit necessary material or
payment. Your representative has received a copy as
well and will be paying prompt attention to the matter.
Contact your representative for detailed reasoning as
to why the notice was sent.
Back to top
I plan on renovating my property. Do I have
to notify my insurance carrier?
An insurance policy is an agreement that you , as the
insured, hold with the insurance carrier. Part of the
insuring agreement is that you accept the duty to report
any changes that occur to your property during the policy
term. Renovation is a change that must be reported.
If the carrier is not notified and a claim should arise,
there is a chance that the claim will be denied by the
carrier.
Back to top
How do I report a claim?
In the case of a claim, you may report the claim directly
to the insurance carrier or you may contact our designated
Claims Reporting Department. Not only is our Claims
Dept. there to assist in reporting your claim, but the
Department is available for any questions that you may
have regarding the status of your claim. This department
is readily available for extended hours to better serve
your insurance needs.
Back to top |
